Hopes & Dreams Journal

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Return, Refund & Exchange Policy

We want you to feel confident when shopping with us. Because many of our products are specially ordered, made-to-order, or produced in limited quantities, our return and refund policies vary depending on the type of item purchased. Please review this policy carefully before placing your order.

Clothing & Apparel

All clothing and apparel sales are final.

We do not accept returns, refunds, or exchanges on clothing or apparel, including requests to exchange an item for a different size.

Please carefully review all available sizing information, product descriptions, colors, and other details before completing your purchase.

Notebooks, Pens & Other Merchandise

For eligible non-clothing merchandise, such as notebooks, pens, stationery, and similar items, we will assist with items that arrive damaged, defective, incorrect, or otherwise have an issue with the order.

You must contact us and submit a request within 24 hours of receiving your order.

Depending on the circumstances, we may offer:

• A replacement or exchange for the same or comparable item;

• A refund when appropriate; or

• Store credit or a coupon toward a future purchase.

If an item must be returned to complete an approved exchange or replacement, the customer is responsible for the cost of return shipping unless otherwise stated. Once the returned item is received and reviewed, the approved replacement will be processed.

Items Not Received

If your order has not been received, please contact us so that we can review the order and available shipping or tracking information. Lost, missing, or delivery-related concerns will be reviewed individually before a replacement or refund is issued.

General Policy

We do not accept returns, refunds, or exchanges simply because a customer changes their mind, no longer wants an item, or ordered the wrong product.

Any exception to this policy is made at our discretion and does not change our general Return, Refund & Exchange Policy.

By completing a purchase through our website, you acknowledge and agree to the return, refund, and exchange terms listed above.

Thank you for shopping with us and supporting our brand!

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